Service Management record models

A model is a template that end users can select when creating a new record in Service Management. Service Management automatically populates fields in the new record using information in the model. For certain record types, a model can even create the tasks necessary to complete a process. Models also help to standardize the process of record creation and reduce the amount of effort required to create numerous similar records.

Service Management provides a set of default models. You can also add models as required. If you no longer require a model, you can retire that model.

For more information about working with models in each Service Management module, see the following topics:

Module	Topics
Service Level Management	Create an agreement model Edit an agreement model Retire an agreement model
Change Management	Create a change model Edit a change model
Incident Management	Create an incident model Edit an incident model
Knowledge Management	Create an article model Edit an article model
Release Management	Create a release model Edit a release model
Service Asset & Configuration Management	Create an asset model Edit an asset model
Software Asset Management	Create a license model Edit a license model